Richard Fritz said his daughter flew solo on Delta from Burlington to Detroit, where he collected her.

He told Insider he discovered days later that Delta's system had logged her as not being collected.

Fritz said he questioned a Delta agent about why he or his daughter's mother weren't told.

A father whose child flew solo on Delta said the airline didn't tell him its system had logged her as having not been collected from the airport.

Richard Fritz said his 13-year-old daughter flew unaccompanied from Burlington International Airport to Detroit Metro Airport, where he did in fact collect her, in the spring.

He told Insider: "When I returned her to the airport a week later, the agent who was trying to check her in said 'our system says she is still waiting for you to pick her up at the gate from last week'."

Fritz said Delta's system apparently hadn't "released" his daughter from her arrival gate at Detroit, even though he'd collected her from the airport.

He said he asked the agent why he or the child's mother weren't informed that the system indicated his daughter hadn't been collected from the airport the week before.

"They laughed it off and said sometimes the system does not alert us if nobody picks up the child," Fritz said. "I was given no explanation, just that they never released her at the gate."

He added: "I've not heard back from Delta and I've tried to make complaints."

Fritz said it's the second time this has happened, following a similar incident two years ago.

He said he paid the $150 unaccompanied minor fee each way and has used the service to fly his daughter many times before.

Fritz suggested the airline wasn't consistent with its safety measures whenever he collects his daughter from Detroit airport.

"Sometimes they will check her bracelet number and ask me for a photo ID, other times she's just come off the plane and I've been allowed to take her," he said. "It makes me upset that somebody could have grabbed my daughter or taken off with her and nobody would have known."

Delta didn't immediately respond to Insider's request for comment.

Read the original article on Business Insider

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